Software for property managers and housing associations
We do property management software development for residential and commercial landlords, property managers and housing associations. Tenant requests, repair orders and rent administration move through your ERP with less retyping, and your housing consultants handle the conversations that need care.
Where the work gets stuck.
Repair requests arrive incomplete
Tenants report a leak or a broken boiler by phone, email or a web form, often without photos, location or access details. Staff call back twice before a contractor can be sent.
Rent rules keep changing
The Wet betaalbare huur extended the points system (WWS) to mid-rent homes, and every rent proposal, energy label change or renovation affects what can be charged. Checking this per unit is slow and error-prone.
Knowledge is spread over contracts and dossiers
Lease terms, service charge agreements, complex-specific rules and past correspondence sit in PDFs and document systems, and answering one tenant question can mean opening five files.
How we improve property management.
Each one is scoped around your systems and rules, and each one keeps a person in charge of the decisions that matter.
Repair request intake and routing
An agent asks tenants the right follow-up questions, collects photos and access times, classifies the repair and creates the work order for the contracted supplier. Urgent and safety-related reports go straight to the on-call team.
Tenant service drafts
Questions about rent, service charges, payment arrangements and nuisance are answered with drafts built from the tenant's contract and account. Housing consultants review every reply, and arrears and vulnerable-tenant cases are flagged for personal contact.
Rent points and label checks
Unit data, energy labels and planned renovations are checked against the points system so rent proposals and annual increases stay within the rules. The rent team reviews the flagged units before letters go out.
Lease and dossier search
Leases, complex regulations and correspondence made searchable in plain language, with each answer pointing to the paragraph it came from. Staff answer questions without opening every file.
Tenant and owner portal
A portal where tenants report repairs, track their request, sign documents and see payments, and owners or VvE boards see reports. It reads from and writes to your ERP through its supported interfaces.
Contractor and ERP integration
Work orders, planning and invoices exchanged between your ERP and maintenance contractors using the VERA standard or contractor APIs. Status updates flow back without manual copying.
Built around the rules.
What we design for from the first week. Your legal and compliance people keep the final word.
Woningwet and housing association supervision
For woningcorporaties, allocation, rent and maintenance decisions stay traceable to the rules and the person who made them, which supports reporting to the regulator.
Wet betaalbare huur and the points system
Rent calculations follow the current WWS rules, and every automated check shows which points it counted so a rent specialist can verify it.
Wet goed verhuurderschap
Tenant information, complaint handling and anti-discrimination rules in letting shape how we design intake flows, templates and any screening support.
GDPR for tenant data
Income, health and debt information is sensitive. We minimise what reaches models, keep processing in the EU and apply the access roles your organisation already uses.
Works with what you run.
If a system has an API, a database, an export or an inbox, we can build on it. These are the ones we meet most.
- Yardi Voyager
- MRI Software
- Viewpoint
- Tobias AX
- Microsoft Dynamics 365
- Twinq
- VERA (Aedes data standard)
- BAG (Kadaster)
Where to start.
Repair request intake for one region
Repairs are the most common tenant contact and the easiest to measure. We start with one region or contractor, connect intake to your ERP and track how many requests arrive complete.
Talk it throughWhat it includes
- Guided intake on web and email with photo upload
- Repair classification against your repair catalogue
- Work orders created in your ERP
- Urgent report escalation to the on-call team
A guide to start with.
Further reading.
How to build a production RAG chatbot: a practical guide
What it takes to turn a promising RAG experiment into a chatbot people trust: ingestion, hybrid search, citations, permissions and evals.
5 min read
Human-in-the-loop AI agents: design patterns for production
The patterns we use to run AI agents safely in production: approval checkpoints, confidence thresholds, tool permissions, audit trails and fallbacks.
4 min read
How to evaluate RAG: retrieval metrics, faithfulness and golden sets
How to measure a RAG system properly: separate retrieval from answers, check faithfulness claim by claim and build a golden set you can trust.
4 min read
Common questions.
Yes. We work through the APIs and data exchange options these systems offer, and use the VERA standard where it applies. We confirm the available interfaces with your supplier during discovery.
Yes, always. The agent helps them submit a complete repair request and gives staff better drafts, and sensitive topics such as arrears, nuisance or personal circumstances go to a housing consultant.
It does not have to be. We can use EU-hosted models, deploy in your own cloud and redact personal data before any model call. We document the data flows for your privacy officer.
A narrow build such as repair intake for one region is typically a matter of weeks. The pace depends mostly on access to your ERP and agreement on the repair catalogue.