How AI agents saved a freight forwarder €400k a year on shipment exceptions

€400ksaved a year

Delays are detected, explained and escalated before the customer asks, across every carrier.

The problem

Planners spent most of their day chasing delayed shipments across carrier portals and answering customers who asked first.

AI agents watch every carrier, detect delays, work out the likely cause and draft the customer update. Planners review and approve the escalations.

The exceptions desk saves around €400k a year, and customers hear about delays before they ask.