AI and software for municipalities and agencies
We build AI for government organisations that face growing case loads with the same number of people: municipalities, provinces and executive agencies. Our tools prepare files, search archives and connect systems through open standards, while civil servants take every decision that affects a resident.
Where the work gets stuck.
Case loads keep rising
Wmo applications, youth care, permits under the Omgevingswet and objections all require careful reading of files. Vacancies in case work teams mean waiting times grow.
Woo requests take weeks of manual work
A single request under the Wet open overheid can mean collecting hundreds of emails and documents, then redacting personal data line by line. Deadlines are tight and the work is hard to plan.
Systems are tied to single suppliers
Case, registration and document systems have grown into closed packages. Moving to Common Ground and the ZGW APIs is agreed policy, and each step still requires integration work.
How we improve government.
Each one is scoped around your systems and rules, and each one keeps a person in charge of the decisions that matter.
Woo request processing
Relevant documents are gathered from mailboxes and archives, grouped, and marked with proposed redactions and the ground for each one. The responsible official decides what is disclosed.
Case file summaries for case workers
A case worker opens a file and gets a summary of the history, previous decisions and relevant local policy, each linked to its source. The case worker assesses the application and writes the decision.
Resident questions for the contact centre
Questions arriving by chat, email or web form are answered from checked municipal information, and personal matters are routed to the right team with a summary. Contact centre staff review answers in sensitive categories.
Council and policy document search
Council decisions, policy memos and regulations become searchable by meaning across years of archives. Policy advisers find earlier positions and commitments in minutes.
Common Ground and ZGW integrations
We connect case handling, forms and registrations through the ZGW APIs, Haal Centraal and StUF where it is still needed. Each integration reduces dependence on a single package.
AI readiness and algorithm assessment
We review which processes suit AI, what the AI Act and your algorithm policy require for each, and which data is fit to use. The result is a prioritised list your management and CISO can act on.
Built around the rules.
What we design for from the first week. Your legal and compliance people keep the final word.
BIO2 and the Cyberbeveiligingswet
The Dutch NIS2 implementation makes the Baseline Informatiebeveiliging Overheid (BIO2) the security framework for government. We design access, logging, hosting and supplier controls so your CISO can assess a build against it.
Woo and Archiefwet
Documents and AI outputs that form part of a case are stored as records, with retention and disclosure in mind. We keep source, version and decision history together so files can be archived and disclosed properly.
EU AI Act and the algorithm register
AI that assesses eligibility for public benefits and services is high-risk under the AI Act. We design for human oversight and documentation, and provide the details you need to publish an entry in the Dutch algorithm register.
Digital accessibility
Public-facing portals and forms are built to WCAG 2.1 AA through EN 301 549, as Dutch government accessibility rules require. We test with assistive technology and deliver material for your accessibility statement.
Works with what you run.
If a system has an API, a database, an export or an inbox, we can build on it. These are the ones we meet most.
- ZGW APIs and Open Zaak
- StUF
- Haal Centraal (BRP, BAG)
- DigiD
- eHerkenning
- MijnOverheid
- Open Formulieren
- Centric Suite4
- Decos JOIN
- Microsoft 365
Where to start.
Woo request support for one team
A tool that helps one Woo or legal team collect, sort and redact documents for incoming requests. It targets a clear bottleneck and shows how AI proposals and official decisions work together.
Talk it throughWhat it includes
- Document collection from Microsoft 365 and DMS
- Duplicate detection and grouping
- Redaction proposals with legal ground
- Review screen and decision log
Guides.
AI readiness checklist: what to answer before your first agent goes live
The questions to answer before your first AI agent handles real work, from process and data to approvals, monitoring and ownership.
10 min read
AI vendor security questionnaire: what to ask before you buy or build
The questions to ask an AI vendor, or your own team, about data, model providers, access, logging, quality, incidents, GDPR and exit, and how to score the answers.
8 min read
Further reading.
How to build a production RAG chatbot: a practical guide
What it takes to turn a promising RAG experiment into a chatbot people trust: ingestion, hybrid search, citations, permissions and evals.
5 min read
How to evaluate RAG: retrieval metrics, faithfulness and golden sets
How to measure a RAG system properly: separate retrieval from answers, check faithfulness claim by claim and build a golden set you can trust.
4 min read
Human-in-the-loop AI agents: design patterns for production
The patterns we use to run AI agents safely in production: approval checkpoints, confidence thresholds, tool permissions, audit trails and fallbacks.
4 min read
Common questions.
Yes. We can deploy inside your own cloud tenant or with a Dutch or EU hosting party you select, and use models hosted in the EU. Where needed, personal data is masked before text reaches a model.
No. It summarises files, gathers information and proposes redactions or answers, and a civil servant makes and records each decision. This keeps the process explainable to residents and courts.
Yes. We use the ZGW APIs, Haal Centraal and open-source components such as Open Zaak where they fit, and deliver code your organisation owns. That keeps options open with other suppliers.
We can work within the procurement route your organisation uses, from a small direct award to a tender or call-off under an existing framework. We supply security and privacy documentation early so procurement can check it.
Yes. We build around the existing system through its APIs and agree the interfaces with your supplier and information management team. Documentation is handed over so they can support the result.